14 days to change your mind
In accordance with Article L221-18 of the Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
How to proceed
- Write to us via the Contact page, indicating your order number and the item(s) concerned.
- We will provide you with the return address.
- Return the item in its original condition, complete and unused.
Return shipping costs are your responsibility, unless the item is defective or does not correspond to your order.
Refunds
We will refund you no later than 14 days after your request, using the same payment method as the original purchase. We may defer the refund until we have received the returned item.
Defective or damaged items
Send us a photo within 48 hours of receipt: we will send you a new item or provide a refund, free of charge. You also benefit from the legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code) for 2 years, as well as the warranty against hidden defects (articles 1641 et seq. of the Civil Code).
Size exchange
Is the harness not the right size? Contact us and we will arrange the exchange.